Initial Disclosure Document
Initial Disclosure Policy
The Financial Conduct Authority (FCA) is the independent regulator of financial services. The FCA require us to provide you with an Initial Disclosure Document to help you decide if our services are right for you. This document provides information about Amber Car Leasing Limited, the products we offer, the services we will provide, what we charge for our services, who regulates us, what to do if you have a complaint, and details about the Financial Services Compensation Scheme.
About Amber Car Leasing
Amber Car Leasing is authorised and regulated by the Financial Conduct Authority. Amber Car Leasing is a credit broker, not a lender. We are permitted by the FCA to carry out credit broking, debt administration, debt counselling and advising and the arrangement of non-investment insurance products.
Our registered address is Sterling House, 501 Middleton Road, Chadderton, Oldham OL9 9LY. Our Financial Conduct Authority Firm Reference Number is 660869. You can verify our status on the Financial Services Register by visiting the FCA website or by contacting the contact centre on 0800 111 6768.
You may also find out more about what we do and who we are on our dedicated About Us section on our website.
The credit broking services we provide.
We will provide you with either comparable details of firms most appropriate to your funding requirements, or general information relating to finance products. To assist us in assessing your needs we may seek relevant information about your personal circumstances and objectives to enable us to identify the best possible solutions applicable to you. Once you are in receipt of all relevant information you can make an informed decision on the best option for you.
Commission Disclosure
We may receive a commission or other benefits from one of our finance providers should you decide to enter into an agreement with them as a result of our introduction or, from another credit broker to whom we refer you should we be unable to arrange funding for you. This is reflected in the monthly lease rate that you pay for your vehicle. The amount of commission received may vary depending on the funder selected, the terms of the funding and other criteria, such as achieving high levels of customer service. Some funders may also pay us an additional commission based on business volumes. If you would like more information regard to the disclosure of commissions, please e-mail sales@ambercarleasing.co.uk or call 01625 704 396
The finance products we use.
As a Financial Conduct Authority regulated credit broker, we may introduce you to a range of finance providers who may be able to help you finance your vehicle and provide other products/services, such as vehicle maintenance and servicing packages.
We will only offer products from a carefully selected panel of finance providers. We will not refer you outside of this panel without your consent. You can ask us for a list of the suppliers who provide our finance and insurance products. All the products we offer are optional.
The charge for our credit broking services.
Amber Car Leasing charge a fee for our credit broking services.
Processing Fee: We charge a processing fee of £195 excl. VAT for our services. The processing fee is the broker fee charged by Amber Vehicle Leasing for our service and represents the costs incurred for arranging the sale, ordering the vehicle, arranging the finance, and organising delivery of the vehicle. This processing fee is payable by debit or credit card or by BACs payment and is taken once finance approval has been received, along with all relevant paperwork signed by yourself instructing us to place an order on your behalf.
Confidentiality and data protection
As part of the process of obtaining finance and non-investment insurance products for your vehicle we will need to pass your details on to one or more of our finance/insurance providers. A list of these partners is available on request together with their FCA firm reference numbers. Any organisation approached to arrange credit will need to undertake credit searches with a credit reference agency which could affect your credit rating. All our calls are recorded for training and monitoring purposes.
The regulator
Amber Car Leasing is authorised and regulated by the Financial Conduct Authority. Our registered address is Sterling House, 501 Middleton Road, Chadderton, Oldham OL9 9LY Reference Number is 660869. You can check this on the Financial Services Register by visiting the FCA’s website at www.fca.org.uk or by contacting the contact centre on 0800 111 6768. Some services that we offer are not regulated by the Financial Conduct Authority.
Dispute Resolution and Complaints
We work hard to ensure that the services we offer are fair and that our communication to our customers is clear and not misleading. However, if you are unhappy with our service and you wish to register a complaint, please contact us: in writing Customer Resolutions. 9a London Road, Alderley Edge Cheshire SK9 7JT Tel: 01625 704396
by email sales@ambercarleasing.co.uk
To help us resolve your problem, you should provide the following information:
- Your full name and contact information
- Full details of your complaint
- Your lease agreement details
- Details of what you would like us to do to put things right
- Photocopies of any relevant paperwork
We will answer any complaints as quickly as possible but always within eight weeks.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service or the BVRLA British Vehicle Leasing & Rental Association.
A copy of our full complaint’s procedure is also available here: Complaints Procedure.
The Financial Services Compensation Scheme (FSCS)
You may also be entitled to compensation from the Scheme if we are unable to meet our obligations. This depends on the type of business and the circumstances of the claim.
Further information about compensation scheme arrangements is available from the FSCS.
Additional Support
If you would like to discuss how we could provide additional support to you during the sales process, or after sale, please contact us. For example, we have a multitude of different communication methods available to us and more than happy to discuss this in more detail. We are also open to assisting you in other ways where we can. If you would like to know more, please contact us using the information below:
By Post: 9a London Road, Alderley Edge Cheshire SK9 7JT
By Phone: 01625704396
By Email: sales@ambercarleasing.co.uk